Online Help (Zendesk)
Context
In this role I provided documentation support to eight product managers and their teams, located in Melbourne, Australia and San Francisco, USA.
My focus was user management settings help topics and Zendesk integrations content.
Action
Topics were drafted in Google Docs for review, built using Oxygen Author and published in Zendesk.
Links
User management topics
- Managing organizations
- Managing end users
- Managing custom roles
- Understanding standard agent roles in Zendesk Support
Zendesk integrations articles
A matched pair of articles that focused on integrations and apps